Shipping policy
Shipping Policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note the total delivery time is calculated by order processing time plus your selected shipping method delivery time.
International Shipping
Final shipping charges for your order will be calculated and displayed at checkout. All orders over $75 USD are eligible for free shipping.
|
Shipping option |
Estimated delivery time |
Price |
|
FedEx Express |
3 to 7 business days |
$25 |
|
FedEx Express |
3 to 7 business days |
$20 |
|
Standard Delivery |
7 to 14 business days |
$6.95 |
|
Standard Delivery |
7 to 14 business days |
Free |
Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Lushy Intimates is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@lushyintimates.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
You can access our full Refund Policy here.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@lushyintimates.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@lushyintimates.com
